Retail, Business & Digital Banking
Improve customer journeys, servicing, channel operations, workflow, controls and the technology supporting everyday banking.
Banking
Platforms, Data & Operating Model
Develop banking technology and operating capabilities together.
Overview
What this means for your business.
Banking platforms and data shape how customers are served, how work moves between teams and how quickly the business can change.
Capmark helps banks assess their technology estate, define operating and architecture priorities, and implement platform, workflow and integration changes.
We connect the investment roadmap with information ownership, automation, controls and the processes supporting service and performance.
What we do
The expertise we bring.
We assess the estate across platforms, interfaces, data, workflows, manual workarounds, spreadsheets, controls and operating cost. The output is a clear view of constraints and sequencing.
We define the roles, process, controls, service model, data ownership and governance needed to run the target estate after implementation.
We support platform selection, configuration, migration, testing, cutover and adoption across core banking, servicing, workflow and operational systems.
We design the data and integration layer so systems connect in a controlled way and critical data can be traced to source.
We build the cost and activity baseline, redesign process and capacity, and track savings into the run rate as the new model goes live.
What to expect
A team shaped around the work.
A Principal leads from day one. The first weeks map the platform estate, process constraints, data flows, integration risk and operating cost.
We then define the target model and delivery sequence, and support implementation through build, migration, testing, cutover and BAU handover.
Engagements range from platform and operating-model review to full delivery ownership.
Engagements range from a platform decision to a multi-year modernisation programme.
01
Assess
Establish the current state, the constraints, the risks and the value at stake.
02
Define
Shape the target model and the business case with the executives who own the outcome.
03
Mobilise
Stand up the team, the plan and the governance around the outcome.
04
Implement
Design, build and test the change, with the business alongside.
05
Sustain
Cutover, hypercare and handover, so the business runs it under its own control.
The same five stages on every engagement, led by senior practitioners end to end. How we work
Insights
Related perspectives.
Get in touch
Talk to a Partner about Platforms, Data & Operating Model.
Tell us what needs to change and where the pressure or risk is showing.