Margins have normalised
Income growth is harder to find. Cost-income improvement now has to come from the operating model: process, platform, location and automation.
Banking
Help the bank grow, modernise and operate with greater efficiency and control.
Our experience and impact
Selected delivery experience.
38 countries
One global operating model
Client onboarding and credit TOM, 110 roles recalibrated.
£50m
Run-rate cost taken out
Front-to-back operating model, control strengthened in parallel.
£1bn+
Risk-weighted asset reduction supported
Delivered on the front-to-back operating model programme for a global investment bank.
Overview
Expertise across the banking business.
Our experience spans retail and business banking, corporate and institutional banking, payments, lending, client lifecycle, financial crime, treasury and enterprise change.
We help clients make choices across growth, simplification and control, connecting business priorities with technology, data and organisational capacity.
What is changing
Three pressures on the bank.
Customers have moved channels
Digital channels now carry everyday banking, while branches and contact centres handle more complex work. Servicing models and platforms need to reflect that split.
Control expectations keep rising
Financial crime, operational resilience, third-party risk and regulatory reporting need controls that operate every day and produce evidence as work is done.
How we can help
Support growth, modernisation and control.
Consulting capabilities across customer channels, wholesale banking, operations, technology and control.
Client results
Relevant experience.
Selected experience relevant to Banking: the context, our work and the outcomes.
Banking · Operating Model
One client-onboarding and credit operating model across 38 countries
A Global Corporate & Investment Bank · Client Onboarding & Credit Operating Model
We helped implement a single global client-onboarding and credit operating model across 38 countries, recalibrating 110 roles, rationalising technology and strengthening the process and control model across wholesale banking.
- 38
- Countries on one operating model
- 110
- Roles recalibrated
- £50m
- Benefits-realisation target governed
Read the case study
Banking · Risk, Treasury & Finance
Risk, Treasury and Finance transformation for a global investment bank
Global Investment Bank · Risk, Treasury & Finance
We helped redesign the bank's Risk, Treasury and Finance functions end to end — restructuring legal entities for ring-fencing, consolidating change into a single portfolio, creating shared services, rationalising the platform estate and divesting the Portugal, Italy and Spain businesses — with 100+ roles moved to lower-cost locations.
- £1bn+
- Risk-weighted assets divested
- 3
- European Non-Core businesses divested
- £50m
- Run-rate cost savings delivered
- 100+
- Roles moved to lower-cost locations
Read the case study
Our Banking insights
Perspectives on the decisions ahead.
Get in touch
Speak with a Partner about Banking.
Talk to us about the decision, opportunity or change your organisation is working through.