Retail, Business & Digital Banking
Improve customer journeys, servicing, channel operations, workflow, controls and the technology supporting everyday banking.
Banking
Payments & Transaction Banking
Modernise the infrastructure and operations behind reliable payments.
Overview
What this means for your business.
Payments and transaction banking depend on connected platforms, information, network access and operational processes.
Capmark helps banks improve payment engines, connectivity, data, reconciliations and exception handling alongside service performance.
Our work brings platform and operating-model expertise together around the payment flows, client requirements and controls the bank needs to support.
What we do
The expertise we bring.
We define the roles, processes, controls, service model and operating rhythm behind payments operations. Ownership is clear across front office, operations, technology, risk and third parties.
We support payment-engine, workflow and integration change through design, build, testing, cutover and hypercare. We plan migration and parallel run so service continuity is protected.
We support connectivity to payment schemes, open-banking interfaces, SWIFT, ISO 20022 and bank or client channels. Interfaces are documented, monitored and reconciled.
We redesign reconciliations, repair root-cause data issues and build exception queues with ownership, ageing and escalation. Breaks are reduced rather than simply worked harder.
We build performance measures across timeliness, exceptions, volume, cost, risk and client impact. Reporting comes from the same data the operation uses to run.
What to expect
A team shaped around the work.
A Principal leads from day one. The first weeks map payment flows, platforms, interfaces, exception volumes, reconciliation breaks and service performance.
We then agree the target operating model and delivery sequence with payments, technology, risk and operations leaders.
Engagements range from payments operations assessment to full platform, process and control delivery.
Engagements scale with the number of payment flows and platforms in scope.
01
Assess
Establish the current state, the constraints, the risks and the value at stake.
02
Define
Shape the target model and the business case with the executives who own the outcome.
03
Mobilise
Stand up the team, the plan and the governance around the outcome.
04
Implement
Design, build and test the change, with the business alongside.
05
Sustain
Cutover, hypercare and handover, so the business runs it under its own control.
The same five stages on every engagement, led by senior practitioners end to end. How we work
Insights
Related perspectives.
Get in touch
Talk to a Partner about Payments & Transaction Banking.
Tell us what needs to change and where the pressure or risk is showing.