Growth & Market Entry
Assess new markets, products and business opportunities with a clear view of economics, regulation, capability requirements and time to value.
Strategy & Transformation
Target Operating Model & Business Architecture
Design how the business should work — and a practical path to get there.
Overview
What this means for your business.
A target operating model connects business strategy with capabilities, organisation, processes, technology, data, controls and cost.
Capmark helps clients assess the current model, make the choices shaping the future business and develop an integrated design. We work at enterprise, business-unit, function, desk and product levels.
The work considers implementation, transition costs and ownership alongside the target state so leaders can assess both the destination and the investment required.
What we do
The expertise we bring.
We settle the choices that shape everything downstream: decision rights, accountabilities, client segments, product economics, product ownership and approval paths. These choices are agreed with the executives who will own the model before detailed design begins.
We define what the business must be able to do, then design the structure, roles, spans and layers that deliver it. The organisation chart follows the capability model, and each role is tested against the operating model it serves.
We design processes front to back with checks, reconciliations and evidence points built in. Data is designed alongside the process: ownership, quality standard, lineage and agreed source of record.
We set the technology blueprint, location and sourcing footprint, and the changes that move the cost base. Platform consolidation, automation and unit-cost targets are phased, costed and linked to specific design decisions.
We design operating models across the full chain: client, desk, product, operations, technology, risk, finance and reporting. Local designs are built to fit the enterprise architecture, so change in one area strengthens the wider model.
What to expect
A team shaped around the work.
A Principal leads from day one. The first weeks identify the constraints any design must respect: platform estate, entity structure, booking model, people impacts, cost base and transition risk.
We then work with leadership to make the design decisions, build the target model and turn it into a sequenced implementation plan.
Where required, we stand up the implementation programme and stay until the new model is live and stable.
Engagements range from focused operating-model design to full delivery support through implementation.
Scope can range from a focused capability or function to an enterprise operating model and its implementation roadmap.
01
Assess
Establish the current state, the constraints, the risks and the value at stake.
02
Define
Shape the target model and the business case with the executives who own the outcome.
03
Mobilise
Stand up the team, the plan and the governance around the outcome.
04
Implement
Design, build and test the change, with the business alongside.
05
Sustain
Cutover, hypercare and handover, so the business runs it under its own control.
The same five stages on every engagement, led by senior practitioners end to end. How we work
Impact
Results from relevant work.
£50m
Run-rate savings delivered
Across operating-model redesigns in banking and asset management
38 countries
Operating model implemented
One global operating-model programme across 38 countries
110 roles
Recalibrated across front-to-back operations
Roles redesigned front-to-back as the new model went live
Client result
Relevant client experience.
Capital Markets · Operating Model
Markets front office and operations transformation for a global investment bank
Global Investment Bank · Markets Front Office & Operations
We helped redesign the Markets front office and operations operating model — moving trade capture into the front office with clean segregation of duties, standing up nine shared services and centres of excellence across client operations, trade control, margin and collateral, prime and agency derivatives, financing and treasury operations, and moving 100+ roles to lower-cost locations.
- 99.9%
- Trades booked at the point of execution
- 9
- Shared services and centres of excellence created
- 100+
- Roles moved to lower-cost locations
- 80%
- Straight-through processing targeted
Read the case study
Insights
Related perspectives.
Get in touch
Discuss Target Operating Model & Business Architecture.
Tell us what you are working through and the expertise you need.