Programme Governance & PMO
Create the governance, planning and management information required to run a complex programme well.
Delivery & Change
Delivery Leadership & Integration
Coordinate business, technology and provider teams around one implementation.
Overview
What this means for your business.
Complex programmes depend on business, technology, data, risk, operations and providers working towards a shared implementation.
Capmark brings delivery leadership and business analysis across requirements, solution design, planning and workstream integration. We make dependencies and decisions visible and coordinate the work required across each team.
Our role can span a defined workstream or the broader delivery, working within clear responsibilities agreed with the client.
What we do
The expertise we bring.
We turn high-level objectives into deliverable scope: current-state analysis, target workflows, business rules, user stories, requirements, prioritisation and acceptance criteria.
We capture, challenge, prioritise and baseline requirements across business, technology, data, risk, operations and vendors. Requirements are traced through design, build, testing and acceptance.
We lead solution design so process, data, controls, interfaces, reporting and user experience fit together. Decisions are documented, owners are clear and trade-offs are escalated with options.
We turn scope and design into an integrated delivery plan. Sprint planning, backlog refinement, release planning, milestone planning, environment planning, test planning and readiness are managed together where relevant.
We manage vendors and workstreams as one delivery system. Commitments, deliverables, interfaces, defects, acceptance criteria and commercial dependencies are tracked against the plan and contract.
One senior delivery owner holds the path from requirements through design, build, testing, cutover, adoption and BAU handover. Progress is reported against outcomes, decisions, dependencies and readiness, not just activity.
What to expect
A team shaped around the work.
A Capmark Principal leads from day one. The first weeks produce the delivery map: what is being delivered, by whom, in what order, and where dependencies and decisions sit.
From there, the cadence is a working plan reviewed with every party at the table, decisions logged and held, and sponsor reporting that says plainly what is on track and what is not.
Engagements range from delivery leadership for one major workstream to end-to-end integration across a full programme.
01
Assess
Establish the current state, the constraints, the risks and the value at stake.
02
Define
Shape the target model and the business case with the executives who own the outcome.
03
Mobilise
Stand up the team, the plan and the governance around the outcome.
04
Implement
Design, build and test the change, with the business alongside.
05
Sustain
Cutover, hypercare and handover, so the business runs it under its own control.
The same five stages on every engagement, led by senior practitioners end to end. How we work
Client result
Relevant client experience.
Capital Markets · Operating Model
Markets front office and operations transformation for a global investment bank
Global Investment Bank · Markets Front Office & Operations
We helped redesign the Markets front office and operations operating model — moving trade capture into the front office with clean segregation of duties, standing up nine shared services and centres of excellence across client operations, trade control, margin and collateral, prime and agency derivatives, financing and treasury operations, and moving 100+ roles to lower-cost locations.
- 99.9%
- Trades booked at the point of execution
- 9
- Shared services and centres of excellence created
- 100+
- Roles moved to lower-cost locations
- 80%
- Straight-through processing targeted
Read the case study
Insights
Related perspectives.
Get in touch
Discuss Delivery Leadership & Integration.
Tell us what you are working through and the expertise you need.