Programme Governance & PMO
Governance, planning and reporting that show real status in time to act.
Delivery & Change
Delivery Assurance & Recovery
An independent, evidence-based answer to whether a programme will land.
Overview
Sponsors need an independent, evidence-based view of whether a programme will deliver — and, when it will not, a way back.
Large programmes usually fail in the joins: vendor configuration, internal build, integration, testing, readiness and sign-off. Assurance has to examine the evidence across all of them early enough to act.
Capmark provides delivery assurance, recovery and design/test governance for complex programmes. We review the evidence, report directly to sponsors or boards, and where needed re-baseline the programme and take accountability for recovery.
What we do
We review the programme’s own evidence: scope, plan, risks, issues, dependencies, test coverage, defect trends, vendor performance, readiness and decision logs. Sponsors receive a clear view of what is on track, what is at risk and what action is required.
When delivery has slipped, we run a rapid delivery review and reset scope, plan, governance, commercial commitments and decision rights into one credible re-baseline. We then lead the recovery through to delivery where required.
We hold the solution design baseline across vendor configuration, internal build, controls, data and integration. Requirements remain traceable through design, build, testing, acceptance and evidence.
We assure testing and readiness across system testing, user acceptance, migration, non-functional testing, controls, reconciliation and operational readiness. Entry and exit criteria are enforced and evidence is retained.
We build the readiness scorecard, run the go/no-go process and make recommendations based on evidence. The gate covers defects, controls, migration, reconciliation, user readiness, support model, rollback and hypercare.
What to expect
A health check typically runs in about three weeks: evidence first, then structured interviews, then findings in plain language with a recommended path.
Retained assurance runs on the programme’s cadence, reporting independently to the SRO, sponsor or board each period.
A Capmark Principal leads throughout. The same team can convert to recovery ownership where the findings demand it.
01
Assess
Establish the current state, the constraints, the risks and the value at stake.
02
Define
Shape the target model and the business case with the executives who own the outcome.
03
Mobilise
Stand up the team, the plan and the governance around the outcome.
04
Implement
Design, build and test the change, with the business alongside.
05
Sustain
Cutover, hypercare and handover, so the business runs it under its own control.
The same five stages on every engagement, led by senior practitioners end to end. How we work
Client result
Proven in the work, not the pitch.
Capital Markets · Operating Model
Markets front office and operations transformation for a global investment bank
Global Investment Bank · Markets Front Office & Operations
We helped redesign the Markets front office and operations operating model — moving trade capture into the front office with clean segregation of duties, standing up nine shared services and centres of excellence across client operations, trade control, margin and collateral, prime and agency derivatives, financing and treasury operations, and moving 100+ roles to lower-cost locations.
- 99.9%
- Trades booked at the point of execution
- 9
- Shared services and centres of excellence created
- 100+
- Roles moved to lower-cost locations
- 80%
- Straight-through processing targeted
Read the case study
Insights
Related thinking.
Get in touch
Talk to a Partner about Delivery Assurance & Recovery.
Tell us what needs to change and where the pressure or risk is showing.