Investment Platforms & Operating Models
Investment platforms, portfolio systems, workflow and investment operations.

Asset & Wealth Management
The alternatives book should grow without headcount growing with it.
Allocations to private credit, private equity, real estate, infrastructure and real assets keep growing, and they carry operational work that listed-asset platforms were never built for: quarterly valuations, capital calls and distributions, investor registers and commitment records, and data that arrives in documents rather than feeds. Run on spreadsheets and email, the book scales only by adding people.
We design and deliver the operating model for a combined listed and private book — process, platform and data — including the custody, fund accounting and investment-operations arrangements that illiquid assets need. Valuation routines become repeatable, capital calls and distributions run to a controlled process, and the register of investors, commitments and drawdowns is held in systems that reconcile. Our research paper, Private credit operating models for the next cycle, sets out the operating patterns this work draws on.
We work with COOs, heads of investment operations and heads of private markets at asset managers, wealth businesses and dedicated private-markets managers. Engagements run from a capability assessment of the current book to designing and building the full operating model for a growing alternatives programme.
We design the operating model that lets listed and private assets run on one estate: which platform holds what, how the private book's processes connect to the manager's existing operations, and where specialist steps — valuations, calls, registers — sit. The design is built to scale with the allocation.
Quarterly valuation cycles need a repeatable routine: inputs gathered on schedule, marks reviewed and approved, and a clear record of how each valuation was set. We build that routine and the asset-level records behind it, so the book's value is explainable position by position.
Calls and distributions are cash-critical and deadline-driven. We build the process from notice to cash movement to investor allocation as a controlled, scheduled operation — with the checks in the process itself — so volumes can grow without the month becoming a scramble.
One trusted record of investors, commitments, drawdowns and distributions replaces the spreadsheet versions held by different teams. We put the register into systems that reconcile, with ownership assigned, so investor positions and unfunded commitments are always current and provable.
Illiquid assets need accounting and custody arrangements designed for them: NAVs for funds holding privates, administrator and custodian roles defined, and the accounting record reconciled to the investment record. We design the arrangements and integrate them with the rest of the estate.
Much of the private book's data arrives in documents: capital-call notices, quarterly statements, agreements. Working with our AI & Automation practice, we extract and structure that data into the systems of record, with a person confirming what the automation reads.
The first weeks assess the current book: how valuations, calls, registers and accounting actually run today, where the manual load sits, and what breaks first as the allocation grows. That produces a capability map and a sequenced build plan. Delivery then stands up one process at a time — register, valuation routine, call processing — each proven in a live cycle before the next, with a senior Capmark team leading throughout.
Establish the current state, the constraints, the risks and the value at stake.
Shape the target model and the business case with the executives who own the outcome.
Stand up the team, the plan and the governance around the outcome.
Design, build and test the change, with the business alongside.
Cutover, hypercare and handover, so the business runs it under its own control.
The same five stages on every engagement, led by senior practitioners end to end. How we work
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